Microsoft Teams Phone devices: Advanced calling and contact management on non-touch phones

Originally posted by Microsoft Mar 30, 2024 Uncategorized 0 Comments

Microsoft Teams certified non-touch phones will soon have advanced calling and contact management features. Users can park active calls, add directory contacts and groups, and enable Advanced calling on common area phones. Teams phone devices should be updated with the latest application from the Teams admin center. Rollout will happen automatically by the specified date with no admin action required.

Note: If your organization does not use Teams phone devices, you can disregard this message.

Coming soon: On Microsoft Teams certified non-touch phones (physical button phones without touch experience), users will have advanced calling and contact management features.

This message is associated with Microsoft 365 Roadmap ID 388494.

When this will happen:

General Availability (Worldwide, GCC): We will begin rolling out early May 2024 and expect to complete by late May 2024.

GCC High: We will begin rolling out late June 2024 and expect to complete by late July 2024. How this will affect your organization:

On non-touch Teams phone devices, users will be able to:

1. Park an active call and unpark parked calls using a park code
2. Add directory contacts
3. Add contact groups
4. Enable the Advanced calling setting on common area phones

What you need to do to prepare:

Please ensure your Teams phone devices are updated with the latest application from the Teams admin center so your users will have access to the new features.

This rollout will happen automatically by the specified date with no admin action required. You may want to notify your users and admins about this change and update any relevant documentation as appropriate.

Message ID: MC761227