Microsoft Teams: Survivable Branch Appliance support for call controls, auto attendants, and call queues

Originally posted by Microsoft Mar 27, 2024 Uncategorized 0 Comments

We continue to expand our Survivable Branch Appliance (SBA) capabilities. We are adding support for call transfer, forwarding, and the ability to manage call routing settings for calls to a call queue or auto attendant, in the event of an outage. If incoming calls to a call queue or auto attendant are received during an outage, organizations will have the option to choose to redirect these calls to an alternate call queue or auto attendant or to reach a specific user within the site, ensuring that important calls are not missed.

Product	Microsoft Teams
Release phase	General Availability
Release date	April CY2024
Platform	Mac
Cloud Instance	Worldwide (Standard Multi-Tenant), GCC
Created	2024-03-27
Roadmap ID	384066
Roadmap Link	https://www.microsoft.com/microsoft-365/roadmap?featureid=384066