Microsoft Teams: Two-way lobby chat

Originally posted by Microsoft May 15, 2023 Uncategorized 0 Comments

The Virtual Appointments app provides a central hub for all your virtual appointments needs in Microsoft Teams. The app enables a seamless end-to-end experience for business-to-customer engagements.

Queue view in Virtual Appointments app is a premium advanced virtual appointment feature that allows businesses to Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.

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Two-way lobby chat in queue view will provide a seamless client experience with an interactive waiting room that allows facilitators to send waiting room messages to customers prior to the meeting. For example, a client in the waiting room can receive messages from the facilitator or other staff schedulers such as, “Last appointment is running long. Be with you in 5 mins.” The client can respond directly in chat so they can stay connected and ask any questions as needed.

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This message is associated with Microsoft 365 Roadmap ID 122395

When this will happen: 

Standard Release: We will begin rolling in May 2023 and complete by June 2023.

How this will affect your organization: 

With Teams premium license, users can use queue view to manage their appointments and communicate with customers prior to the meeting. 

What you need to do to prepare: 

• Add virtual appointments app to Teams left rail so users can access the app with ease.

• Communicate to users how to utilize queue view to efficiently manage their scheduled and On-demand appointments from a single location. Learn more about Queue view in Virtual appointments app

• Learn more about Teams Premium 

Message ID: MC554156