We are announcing the ability to use voice proactive outbound analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025.
We are announcing the ability to enable SIP X header support for context transfer in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availability on October 31, 2025.
Support connection edit of user mapping, query filter for SNow, Confluence, Salesforce, Jira connectors.
Highlight a sentence, paragraph, or table from the response and ask Copilot to work only on that selection. Get focused explanations, concise summaries, quick translations, or next steps for the exact passage you’re reviewing—no more over broad answers. Your selection is previewed in the prompt so you can edit before you send. It’s a faster, more controlled way to get help right where you’re working.
Copilot connectors will offer improved content freshness with more frequent sync of updates using webhook event notifications. The following connectors are in scope – Azure DevOps, Jira cloud, Confluence cloud, Trello, Asana, Bitbucket, GitHub and Gitlab.
Teams town hall producers can now restart a live event while the event is active in order to address technical issues that might arise during the execution of an instance. Whether technical, network, or other issue, this feature enables those managing the event to quickly resolve problems for attendees. This feature is designed to prevent the need for scheduling entirely new events.
1. Allow IT admins to customize filters at a data source level.
2. IT admins can add/delete a filter at data source level.
We are announcing an update to Dataverse billing rates and management in Microsoft Dataverse. This feature will reach general availability on November 28, 2025.
We’ve released updates to the following update channel for Microsoft 365 Apps:
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