We are announcing the ability for customer service representatives to use Copilot-powered intent suggestions to consult with another representative in Dynamics 365 Contact Center. This feature will reach general availability on September 1, 2025.
The “Deploy Shifts to your frontline teams at scale” feature in Teams Admin Center will retire on September 5, 2025. After that, admins must manage Shifts via the Teams web or desktop app. No action is needed; the change happens automatically.
Starting September 2025, Microsoft 365 Copilot will use AI-powered communication memory to enhance personalization by summarizing users’ accessible emails, chats, and meetings. This private feature improves context-aware responses across apps, is enabled by default, and can be managed by admins via Microsoft Graph and Entra ID.
Microsoft 365 Copilot will allow users with a license to select specific content sources for Copilot Chat responses, enhancing relevance and control. This feature rolls out worldwide from mid to late August 2025, is enabled by default, requires no admin action, and does not affect existing policies or compliance.
Voice Apps Express Setup in Teams Admin Center is now generally available, offering a simplified, guided setup for Auto Attendants and Call Queues with minimal configuration, built-in testing, and easy transition to classic setup. Ideal for SMBs, quick deployments, and first-time admins, it requires no activation.
SharePoint eSignature, allowing electronic signatures on Word and PDF documents stored in SharePoint, will roll out globally (except China, Indonesia, Türkiye) from late August to September 2025. It is off by default, requires admin enablement, and enhances document security within Microsoft 365.
Viva Learning now offers data export reporting with six CSV files for detailed activity insights. Rolling out from mid-July to late July 2025, a new Data export tab will appear in the admin center. Access is managed via Microsoft 365 groups with no compliance issues identified.
Update Microsoft 365 Office apps to version higher than 16.0.18827.20202 by January 2026 (March 2026 for GCC/GCC High/DoD) to maintain Read Aloud, Transcription, and Dictation features, which will stop working on older versions after these dates.
The sendDeviceOwnershipChangePushNotification property will be removed from the Microsoft Graph Beta API in late October 2025. Update any custom scripts or tools referencing this property, as notifications for device ownership changes are now sent automatically. No other action is needed.
We are announcing the availability of the Snowflake (Preview) connector. This connector will reach general availability on August 31, 2025.
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