We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on October 31, 2025.
We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will reach general availability on October 31, 2025.
We are announcing the ability to assign custom names to actions in desktop flows in Power Automate for desktop. This feature will reach general availability on October 31, 2025.
We are announcing the ability to use Copilot’s intent knowledge base to effectively consult with the required workgroups and queues in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to use Copilot’s intent knowledge base to route conversations to the appropriate service representative in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to enable version control for desktop flows, allowing users to identify changes and their origins with version control in Power Automate for desktop. This feature will reach general availability on October 31, 2025.
Microsoft 365 Copilot will support delegate mailbox access starting late September 2025, allowing users with delegate permissions to use Copilot on those emails across multiple platforms. No permission changes are needed, the feature is on by default, and admin policies remain unchanged.
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