Real-time Telemetry for End User

Call Health Panel now provides Teams end-users functionality that helps identify issues during a Teams meeting or a VOIP call. This empowers end-user with the diagnostics to investigate audio, video, content sharing or network related issues.

This message is associated with Microsoft 365 Roadmap ID 70777

When this will happen:

We expect this rollout to begin in late June and expect to complete the rollout by late August.

How this will affect your organization:

  • Provides option for Teams end-user to examine audio/video/content sharing and network related issues through a call health panel presenting a list of parameters.
    • Audio: Outbound and inbound audio statistics
    • Video: Outbound video statistics
    • Content Sharing: Outbound and Inbound content sharing statistics
    • Network: Insights into the network health and connectivity
    • The real-time metrics are updated every 15 seconds and provide end user the ability to trace issues as they occur with the audio/video/content sharing/network quality.
      • End user can track parameters such as round-trip time, packet loss, etc. as the meeting progresses and infer the call quality.

      This feature can be accessed when in a meeting. To access this feature please go to More actions (…) and click on Call Health. You will see a screenshot as shown below:

      Message ID: MC265449


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      I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.