Viva Pulse – Teams Chat Notifications

Originally posted by Microsoft Sep 27, 2023 Uncategorized 0 Comments

In addition to the currently enabled email notifications, Viva Pulse will begin to send notifications through Teams Chat. Users will only receive Teams Chat notifications if they have the Viva Pulse Teams app installed. As the admin, you can either 1) install the Viva Pulse Teams app on users in your tenant through a Teams app setup policy or 2) please encourage users to visit the Teams app store to download the Viva Pulse Teams app to ensure users can receive the Teams Chat notifications.

Through the Viva Pulse chatbot, Teams Chat notifications will be sent for the following scenarios:

1. Welcome message when 1) the tenant admin installs the Viva Pulse app on users in the tenant and 2) the user installs the Viva Pulse app from the Teams app store.
2. The feedback author creates a Pulse request.
3. The feedback author shares a Pulse report.
4. The feedback author’s Pulse is closed.

In early October, when feedback providers receive the Teams Chat notification to respond to Pulses, they will be directed to the Viva Pulse Teams app to provide feedback. By the end of October, with the implementation of inline response, feedback providers will be able to directly respond to Pulses in the Teams Chat notification without needing to visit the Viva Pulse Teams app to provide feedback.

When this will happen:

These changes will begin to roll out by mid-October 2023 and complete roll out by the end of October 2023. 

How this will affect your organization:

Users in your tenant who have the Viva Pulse Teams app installed will begin to receive Teams Chat notifications when Pulses have been created.

What you need to do to prepare:

If users in your tenant want to receive Teams Chat notifications from Viva Pulse, please ensure that they have the Viva Pulse Teams app installed by either 1) as the admin, installing the Viva Pulse Teams app for users in your tenant through a Teams app setup policy or 2) encouraging users to download the Viva Pulse Teams app from the Teams app store.

Resources:

• Manage, install, and pin Viva Pulse in the Teams admin center | Microsoft Learn
• Create a Pulse | Microsoft Support

Message ID: MC677515