We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will reach general availability on July 14, 2025.
Microsoft Teams is introducing a Shared Spaces Insights feature in the Teams Rooms Pro Management portal, providing IT admins with detailed utilization insights for shared spaces. This feature will be available from July 2025 and requires updating Teams Rooms on Android devices to Admin Agent version 1.0.0.202412110504 or newer.
SharePoint Framework (SPFx) Field Customizers will be retired from SharePoint Lists and Document Libraries on June 30, 2026. Organizations should transition to Column Formatting for visual customizations. Other SPFx extensions will continue to function. There will be no option to extend the use of Field Customizers beyond the retirement date.
Admins can upload custom dictionaries for Microsoft Teams meeting transcripts via the Copilot Settings page in the Microsoft 365 admin center. This feature, requiring a Microsoft 365 Copilot license, enhances transcript accuracy for tenant-specific terms. The rollout starts in late June 2025 and completes by mid-July 2025.
New admin controls for Microsoft 365 Copilot Search will be available starting early July 2025. These tools enable IT admins to configure, customize, and measure search usage, enhancing productivity and decision-making. A Microsoft 365 Copilot license and specific admin roles are required. No action is needed before the rollout.
New customization options for Teams-certified phone devices allow users to personalize the behavior and ringtone for each assigned line key. This feature, rolling out mid-July to mid-September 2025 across various clouds, enhances call management and is enabled by default with the latest Teams phone application update.
Copilot support for 1:1 and group calls on Teams certified phone devices will be available worldwide from mid to end of July 2025. This feature, which requires the latest Teams phone application, a Copilot license, and enabled transcription, enhances productivity by generating call notes, recaps, and action items.
Microsoft Outlook Mobile for iOS and Android will introduce profile-enriched contacts and automatic duplicate contact management, rolling out from late June to early September 2025. These enhancements will unify contact views and provide additional profile information, with no admin controls required. Users should update to the latest app version.
Microsoft Exchange Online introduces a new “Reject Direct Send” parameter to block unwanted Direct Send traffic. Public Preview is available now, with General Availability in September 2025. Admins can enable this feature using PowerShell. Review configurations and notify users. Learn more [here](https://techcommunity.microsoft.com/blog/exchange/introducing-more-control-over-direct-send-in-exchange-online/4408790).
Microsoft Teams will introduce an enhanced agent engagement experience in Chats and Channels for a subset of users starting in June 2025. This update will allow users to add agents and bots via a side panel without leaving their current conversation. No admin action is required, but user notification is recommended.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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