Microsoft Teams: Blind Transfers, call forwards and AA/CQ supported during outages

Originally posted by Microsoft Mar 30, 2024 Uncategorized 0 Comments

Microsoft Teams will soon support blind transfers, call forwards, and calls from Auto attendant and Call queue while in survivability mode during an outage. This feature will be available worldwide by late April 2024 and will not require any changes or admin action. Learn more at the provided link.

Coming soon: For Microsoft Teams, survivable branch appliances (SBAs) will support blind transfers, call forwards, and calls from Auto attendant and Call queue while in survivability mode during an outage. (Currently, SBAs do not support these features.)

This message is associated with Microsoft 365 Roadmap ID 384066.

When this will happen:

General Availability (Worldwide, GCC): We will begin rolling out mid-April 2024 and expected to be complete by late April 2024

How this will affect your organization:

This does not require any changes.

What you need to do to prepare:

This rollout will happen automatically by the specified date with no admin action required. You may want to notify your admins about this change and update any relevant documentation as appropriate.

Learn more: Direct Routing SBA – Microsoft Teams | Microsoft Learn

Message ID: MC759454