We are announcing the ability to directly transfer conversations to other representatives within their queue or other queues without the need to consult first in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2025.
Users will be able to search for and select Teams Channels in the Context IQ menu to help ground their prompts when using Copilot Chat.
Users will be able to search for and select SharePoint Lists through the Context IQ menu to help ground their prompts when using Copilot Chat.
You will be able to set up Outlook rules to play a sound whenever an email that matches your chosen conditions arrives – whether it’s from a specific person, includes certain words, or meets any other rule criteria you define. This feature helps you stay alerted to the emails that matter most. #newoutlookforwindows
A new agents usage report will be available in the Microsoft 365 admin center. The report will be scoped to include agents in M365 Copilot and Copilot Chat with usage by both M365 Copilot licensed and unlicensed users. The report will include total active agent users, total active agents, active users segmentation by licensed and unlicensed users, and active users and active agents segmentation by publisher type (i.e. user-created agents, agents built by your org, agents built by Microsoft, agents built by Microsoft partners). The report will also include usage details per user, agent, and user-agent pair.
Quick Steps are now integrated into the ribbon of email pop-out ribbon in the new Outlook for Windows and Web. Users can access and execute their configured Quick Steps directly while reading emails in separate windows. #newoutlookforwindows
Users will be able to list the file attachments that they received or sent over email in M365 Copilot.
New settings in Trust Center will allow users to restrict or allow file opens using FTP/HTTP protocols and fallback to FrontPage Remote Procedure Call (FPRPC) protocol.
Copilot will detect emails that are most likely to need a response and pre-generate three options for you review and select from. Save time and energy responding to high priority emails with proactive drafts.
Microsoft is simplifying Copilot Chat in the Microsoft 365 Copilot app for users without a Microsoft 365 Copilot license. Chat will now appear as the default module, making it easier to find. This change begins in early August 2025, with no admin action required.
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