Microsoft Purview Data Security Investigations will add an AI-powered personal data examination by late April 2026, identifying personal information within investigation datasets. This feature complements existing analyses, requires no admin action, respects permissions, and aids privacy exposure assessment and compliance reviews.
We are announcing the ability to identify your customers easier with enhanced authentication methods and mid-conversation authentication for live chat in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
We are announcing the ability for supervisors and quality managers to evaluate multiple closed conversations on demand, directly from the conversation list view, that also enables automated review of historical closed conversations in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
Copilot Cowork is now available in Frontier for Microsoft 365 Copilot Premium users, enabling multi-step task orchestration across apps with user approval and progress tracking. It requires Frontier enrollment, enabled agents, and Anthropic as a subprocessor. EU tenants must enable it explicitly due to data boundary rules.
Researcher’s new Auto Critique improves draft quality by reviewing structure, sources, and citations. Model Council compares reports from multiple AI models, highlighting agreements and differences. Available to Microsoft 365 Copilot Frontier program users by March 30, 2026, with tenant-admin control over feature and model access.
We are announcing the ability to boost engagement with Copilot-powered conversational text messages in Dynamics 365 Customer Insights – Journeys in conjunction with Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents and supervisors a clear, real-time view of customer sentiment across email, chat, and voice channels. This feature will help to identify potential escalations early and support better case prioritization. This feature will reach general availability on April 30, 2026.
We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.
We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents. This feature will reach general availability on April 30, 2026.
We are announcing the ability to move apps out of the default environment in Power Platform. This feature will reach general availability on April 30, 2026.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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