We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025.
We are announcing new features for the Dynamics 365 expense management mobile app for Dynamics 365 Project Operations. These features will reach general availability on November 14, 2025.
Microsoft Outlook now includes Copilot’s Intelligent Draft Agenda, automatically generating proposed meeting agendas when creating or editing calendar events. This AI-powered feature, enabled by default worldwide on October 9, 2025, enhances meeting preparation on both Web and Desktop without requiring admin policy changes.
The “Refresh all on page” button in OneNote’s Meeting Details pane will be retired between November 15 and December 15, 2025. Users can update meeting info by selecting the meeting again from the right pane. No admin action is needed; notify users and update documentation accordingly.
Microsoft Teams group chat agents and bots will support Entra authentication starting November 3-6, 2025. Users without the Teams app or Entra consent receive a private prompt to install the app and grant permissions. This feature is enabled by default, requiring no admin action.
Microsoft Defender for Office 365 is enhancing quarantine for admins by listing messages by individual recipients, improving backend durability, and maintaining existing cmdlets with adjusted functionality. Rollout starts November 2025. No changes affect end users. Admins should update practices and documentation accordingly.
Microsoft 365 Copilot now offers AI video generation in the Create experience for all Copilot Chat users without a license, using natural language and Word, PowerPoint, or PDF files. It rolls out globally from November 2025, requires no admin action, and supports editable stock videos.
We are announcing the ability to analyze action usage for agents in Microsoft Copilot Studio. This feature allows you to understand usage patterns, identify areas for improvement, and optimize performance for agents. This feature will reach general availability on November 10, 2025.
We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance indicators and operational trends regarding their AI agents, enabling confident, data-driven decision-making throughout their autonomous transformation journey. This feature will reach general availability on November 14, 2025.
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