We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature will reach general availability on December 12, 2025.
We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
This feature offers a comprehensive timeline view of a user’s potentially risky interactions. It includes both interactions with other users and generative AI applications that have been flagged for review. This empowers reviewers by providing context on the user’s history, enabling them to address violations with a complete view of all other potential risky interactions. As a result, reviewers can make informed decisions, streamlining the review process to be both efficient and effective.
Users will be able to use Copilot Notebooks in OneNote on iPhone and iPad.
Introducing a Microsoft Purview Insider Risk Management pay-as-you-go feature usage report designed to provide transparency to the customers, enabling more accurate budget planning and policy tuning. This report provides granular breakdowns of billed processing unit usage across different data source categories and activity indicators over time, empowering IRM admins to identify cost-saving opportunities and tune their policies.
Microsoft 365 Chat brings the power of conversational AI directly into Microsoft 365 Copilot Search, enabling users to move effortlessly from finding information to acting on it. Search results become the foundation for contextual chat, allowing you to ask follow-up questions, synthesize insights, and generate content—all in one unified experience. This integration reduces workflow fragmentation, accelerates decision-making, and delivers a more intuitive way to interact with your organization’s knowledge.
Users will find Copilot-powered Notebook summaries and insights as a landing page within their Copilot Notebook.
As of August 2025, Power Automate flows and Agent flows (Copilot Studio) with HTTP triggers or Teams Webhook triggers that have logic.azure.com in the URL moved to a new URL as a part of a critical infrastructure upgrade to improve execution speed and provide new features.
Microsoft Teams now supports apps in Shared Channels, enabling bots, tabs, and message extensions for richer collaboration. Apps must be added per channel with new governance controls. Rollout starts October 2025. Admins and developers should update policies and app manifests for compatibility. Private Channel support will follow.
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