Microsoft Teams will introduce a new feature called Direct Media Connection in April 2024. Admins can choose to involve a relay or media processor between meetings and 1:1 calls. Direct Media Connection is a user-level policy that admins can set as a tenant default or configure for specific individuals in their tenant. The rollout will happen automatically, and no admin action is required before the rollout.
Microsoft Teams is expanding the scope of the Get-CsOnlineUser cmdlet and Teams Admin Center’s Manage Users Page to include all unlicensed users. The changes will roll out in late April 2024 and will affect the Teams admin center’s Manage Users Page and the Get-CsOnlineUser cmdlet in Teams PowerShell Module. Users who do not have a valid Teams license will be displayed in the output of the Get-CsOnlineUser cmdlet and the Teams admin center’s Manage Users Page after the initial 30 days and will also include unlicensed users who never had a valid Teams license. No admin action is required, but users may want to notify their users about this change and update any relevant documentation as appropriate.
Microsoft Teams certified phone devices will soon allow users to enable call forwarding directly from the device’s Home screen. Admins can enable call forwarding through Teams admin center or on the Teams phone device. Users should ensure their Teams phone devices are updated with the latest application to access the new feature. Rollout will begin in early May 2024 and complete by late May 2024 for worldwide GCC, and late June 2024 to late July 2024 for GCC High. If your organization does not use Teams phone devices, disregard this message. Learn more at the Microsoft Community Hub.
Microsoft Teams certified non-touch phones will soon have advanced calling and contact management features. Users can park active calls, add directory contacts and groups, and enable Advanced calling on common area phones. Teams phone devices should be updated with the latest application from the Teams admin center. Rollout will happen automatically by the specified date with no admin action required.
Microsoft Teams users can now receive organizational messages to drive adoption of Teams features. The feature will be rolled out from late March 2024 to mid-April 2024. Admins can configure a templatized organizational message in the Adoption Score Meetings category in the Microsoft 365 admin center. The feature will recommend users to use interactive features during Teams meetings. No admin action is required for the rollout.
Microsoft Teams will soon support blind transfers, call forwards, and calls from Auto attendant and Call queue while in survivability mode during an outage. This feature will be available worldwide by late April 2024 and will not require any changes or admin action. Learn more at the provided link.
Presenters can join and present from a Microsoft Teams Room (MTR) Windows device in a town hall.
With desktop sharing (made available OOB), meeting presenters can now screen-share all their meeting apps directly onto the stage for improved collaboration. We are introducing programmatic desktop sharing, which allows developers to enable screensharing specific pieces of app content. Unlike the currently existing share to stage functionality, meeting participants cannot interact with the shared app; they have a view-only mode of the presenter’s app screen similar to screen sharing, but in one click. The shared content is also automatically captured in the meeting recording. This works great for co-consumption scenarios and requires little developer investment.
The new Queues app is a solution for collaboratively handling customer calls natively in Teams. Starting with surfacing call queue calls, your team members can use the Queues app to handle inbound calls, be it PSTN or VOIP. They can make outbound calls on behalf of the call queues or auto attendant that they are assigned to. And they can review the call queue statistics and seamlessly collaborate with their lead and colleagues within the flow of work. Authorized users, with permissions from Teams admins, can monitor their call queues and auto attendants in realtime, generate reports on queue and agent performance, configure their call queues and auto attendants using Teams settings, and opt in or out their team members to optimize for business needs. This is a Teams Premium feature.
Teams Webinars is available for GCC-High clouds. This includes similar functionality that is already available for worldwide multi-tenant, such as interactivity for up to 1,000 attendees, registration support, co-organizer support, breakout rooms, attendee reporting, and Dynamics 365 marketing integration.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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