Dynamics 365 Contact Center – Enhanced real-time translation
We are announcing the ability to use enhanced real-time translation (RTT) in Dynamics 365 Contact Center. This feature will reach public preview on October 31, 2025.

We are announcing the ability to use enhanced real-time translation (RTT) in Dynamics 365 Contact Center. This feature will reach public preview on October 31, 2025.

We are announcing the ability to add enterprise knowledge to prompt builder with connectors in Microsoft Copilot Studio. This feature will reach general availability on October 27, 2025.

Organizational Messages now includes Email as a delivery channel, expanding beyond existing surfaces such as the Windows Taskbar, Windows Notifications, Windows Spotlight, and Teams Popovers.

Monitor or protect file with unsaved sensitive content from being printed or being moved to USB or network share.

Action Segments empowers IT Admins to target Organizational Messages using dynamic, pre-defined usage segments. This behavior-based targeting approach goes beyond existing static group definitions, ensuring messages reach the most relevant users.

After executing a search in classic Outlook, users will have the option to easily opt into seeing an AI generated summary of their search results in their Copilot side pane. They can ask further questions in their chat, navigate to cited files and emails, or go back to their email experience easily.

Organizational Messages now supports Hybrid-joined Devices.

We are introducing the Draft with Copilot feature for Copilot Studio. This feature will help write or rewrite your prompts using Copilot to produce better outcomes. This feature will be available on November 3, 2025.

We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. This feature will reach general availability on November 3, 2025.

Microsoft 365 Copilot will integrate Teams channels into Context IQ prompts, allowing users to search and insert relevant channel data when writing prompts. This feature, enabled by default, rolls out worldwide from mid to late October 2025, requiring no admin action but user notification is recommended.
