We are announcing the ability to configure feedback surveys for the chat and digital channels using Copilot Studio to create and manage surveys that go out to the customers after a conversation ends in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
We are announcing the ability to access insights on opportunity while working on emails in Outlook in Microsoft 365 Copilot for Sales. This feature will reach general availability on November 1, 2025.
We are announcing the ability to signal to a representative via an audible sound that their audio is connected in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to automate voice calls with Customer Intent Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
Microsoft 365 is rolling out refreshed app icons for Word, Excel, PowerPoint, and others starting October 2025. The visual update reflects a unified design inspired by Copilot, with no changes to functionality or settings. No admin action is needed, but updating help materials is recommended.
We are announcing the ability to proactively mitigate competitive risks with tailored competitor insights and talking points from the Sales Qualification Agent in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.
We are announcing the ability to improve research relevance by adding custom web sources for agents in Dynamics 365 Sales. This feature will reach general availability on October 31, 2025.
We are announcing the ability to request information from humans in the loop in agent flows in Microsoft Copilot Studio. This feature reached public preview in August 2025.
Microsoft Teams will require explicit consent before recording or transcribing 1:1 PSTN or VoIP calls, enhancing privacy and compliance. This feature, off by default, can be enabled by admins and applies to desktop apps starting November 2025. Consent prompts disable participant media until granted.
I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.
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