We are announcing the ability to export audience segments and insights to popular ad platforms and other destinations in Dynamics 365 Customer Insights – Data. This feature will reach general availability on October 31, 2025.
We are announcing the ability to enable auto-promotion of intents at the line of business or intent group level by selecting semi-autonomous or fully autonomous promotion mode in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to update knowledge bases using Customer Knowledge Management Agent in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the release of Application Lifecycle Management for Visual customization of OOB reports in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to streamline event planning with set registration periods in Dynamics 365 Customer Insights – Journeys. This feature will reach general availability on October 31, 2025.
We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to design proactive customer engagement workflows in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enables customer service representatives to leverage AI assistance at any point during email composition. This feature will reach general availability on October 31, 2025.
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