Dynamics 365 Project Operations: Enable set-based performance improvements for project adjustments

Project accountants can now work more efficiently and start their next task after adjustments with fewer UI delays due to the time-saving performance improvements made to adjustments.

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Dynamics 365 Supply Chain Management: Automate production reporting with electronic sensors

Automated reporting gives you live insights into production progress, eliminating manual updates and boosting accuracy. Your team sees completed units right away, so you can run a more reliable and efficient shop floor.

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Dynamics 365 Finance: Explore forecast-to-plan planning scenarios in Power BI

This feature provides a hands-on, end-to-end demonstration of how Business performance planning enables integrated planning directly in a Power BI app.

Customers, partners, and field teams can experience how strategic decisions, workforce plans, operating expenses, capital investments, and revenue forecasts connect into a single planning flow. This helps stakeholders visualize the value of planning in Power BI, supports customer evaluations, and enables consistent, repeatable demos without custom report development.

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Dynamics 365 Finance: Deploy preconfigured demo assets for Business performance planning

This feature accelerates evaluation and demonstration of Business performance planning by removing the need to manually design dimensions, cubes, and sample data.

Partners, technical specialists, and customers can quickly explore realistic planning scenarios, such as strategic planning, workforce planning, OPEX, CAPEX, and revenue forecasting, without investing time in initial model setup. This improves time to value, increases demo consistency, and helps stakeholders understand how Business performance planning can support enterprise planning use cases.

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Microsoft Sustainability Manager: Streamline ESG data collection with approvals

Data collection lets sustainability practitioners efficiently get information from multiple stakeholders across the organization. By creating data plans or requests and monitoring their progress, this capability ensures smooth integration of collected data into Microsoft Sustainability Manager. This approach improves data accuracy, reduces manual tasks, and increases overall efficiency in ESG reporting.

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Microsoft Sustainability Manager: Ensure GRI compliance with latest template updates

Extending Global Reporting Initiative (GRI) assessments with optional and recommended requirements enhances the depth, relevance, and credibility of sustainability reporting. It enables organizations to:

  • Align with evolving stakeholder and regulatory expectations.
  • Provide more sector-specific and meaningful disclosures.
  • Strengthen environmental, social, and governance (ESG) positioning and transparency.
  • Support future-proofing and strategic decision-making.

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Dynamics 365 Field Service: Optimize schedules with Scheduling Operations Agent

The Scheduling Operations Agent for Dynamics 365 Field Service enables dispatchers to quickly and easily optimize schedules for technicians as conditions change throughout the workday, so they can significantly improve their productivity. Dispatchers can ask Copilot to optimize schedules and address issues such as traffic delays, double bookings, or last-minute cancellations that often result in conflicts, gaps, or idle time in a technician’s schedule. Instruct Copilot to achieve the desired business objective, such as maximizing technician usage or work order priority while considering factors like skillset match, territories, and promised time windows.

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Dynamics 365 Contact Center: Customize transfers and consults for queues, representatives

Dynamics 365 Contact Center will now allow administrators to configure the queues and representatives that should be displayed for consult and transfer scenarios based on their business needs. This capability reduces misrouted interactions and minimizes resolution time.

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Dynamics 365 Contact Center: Use preview dial for high-value proactive engagements

A preview timer gives service representatives a configurable window to review customer history before the call begins. This timer enables more personalized, informed, and effective conversations that drive better outcomes.

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Dynamics 365 Customer Service: Simulate AI field prediction with Case Management Agent

Simulation enables administrators to assess how the Case Management Agent performs field prediction, evaluate the quality of those predictions before enabling the feature in production, and streamline the testing process by reducing the time required for manual validation.

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I've been working with Microsoft Technologies over the last ten years, mainly focused on creating collaboration and productivity solutions that drive the adoption of Microsoft Modern Workplace.

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