Users can now rate the quality of their calls and meetings and provide additional feedback on calling, video, and screen-sharing experiences to help organizations ensure consistent, high-quality experiences.
Identify if an external user is impersonating a brand commonly targeted by phishing attacks, during their initial contact with an enterprise user via Teams calling.
We’re introducing new rule actions in the new Outlook for Web and Windows to give users greater flexibility and control. This includes Clear Categories, Clear Flag, Complete Flag, and Flag Message, enabling more precise automation of message organization and follow‑up workflows. #newoutlookforwindows
Microsoft Purview Communication Compliance will undergo infrastructure migration from January 5 to February 28, 2026, causing temporary delays, intermittent errors, and slower updates in policy insights and reports. No data loss will occur. No action is required, but admins should inform teams of possible short-term slowdowns.
We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026.
We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.
As AI agents become deeply embedded in enterprise ecosystems, they are evolving beyond simple tools or workflows into a digital workforce. These agents can interpret intent, access and manipulate enterprise data, execute actions and even make real-time decisions. In many ways, they operate like human insiders only with machine-speed data processing capabilities.
To govern and protect these agents effectively, Microsoft Purview Insider Risk Management is being expanded to agents, with specific indicators and insider risk score built for agents based on agentic activities.
Microsoft Purview Insider Risk Management correlates various signals to identify potential malicious or inadvertent insider risks, such as IP theft, data leakage, and security violations. Insider Risk Management enables customers to create policies based on their own internal policies, governance, and organizational requirements. Built with privacy by design, users are pseudonymized by default, and role-based access controls and audit logs are in place to help ensure user-level privacy.
We are adding support for sort by flag status, flag due date and flag start date.
Use the Drafts quick view to easily find, edit, and send draft messages.
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